The term “our websites” refers to www.camdengroup.com/new/ and any other websites we may own or run from time to time.
The policy explains:
1 The information we collect about you and how we do it, including:
1.a. how we collect information about you
1.b. what information we collect
1.c. why we need your e-mail address
1.d. using cookies
1.e. recording your calls
2 how we will use information we collect about you, including:
2.a. when you use our websites
2.b. your browsing activity on Camdengroup.co.uk
2.c. website customisation and advert targeting
2.d. tracking how our websites are used
2.e. when you order our products or services
2.g. direct marketing
2.h. customer surveys
3 when we will contact you;
4 direct marketing and how you can change your marketing preferences;
5 who we may share your personal information with;
6 where we process your personal information;
7 how to keep your information up to date;
8 how we keep your information secure;
9 why we link to other websites;
10 using cookies on our websites and how you can reject them;
11 what rights you have in your personal information and how you can use them;
- The information we collect about you and how we do it
To provide you with our products and services, we may need information about you.
If you use our websites, you are in control of what information we collect about you, but if you choose not to share your information, you may not be able to access or use some areas of our websites.
1.a. How we collect information about you
We will ask for information about you when you:
- advertise with us;
- upload a Press Release or purchase a Subscription
- order directories or any of our other products and services;
- apply for credit with us;
- register on Camdenwindows.com;
- register to use Camdenwindows.com:
- ask for Camdenwindows.com Mobile services (the part of Camdenwindows.com you can use from a mobile phone);
- set up, look at, or change your profile or account with us;
- ask for information from us;
- give us a testimonial or other feedback;
- enter competitions or special promotions; or
- fill in surveys.
We may ask other organisations for information about you, for example, if we check your credit rating or credit score, before we provide credit to you to allow you to buy advertising. We also buy business information from other organisations, so we may get information about you from those organisations.
1.b. What information we collect
The information we might collect and hold about you when you place an order, may include your:
- name (first and last name);
- business name;
- business address;
- phone and/or mobile phone numbers;
- email address;
- Camdenwindows.com: account number
- bank account, debit card and/or credit card details;
- password details, answers to security questions (for example your mother’s maiden name) or both;
1.c. Why we need your email address
When you register on our websites, we collect your email address. We may use it for account administration (for example to email you your password, if you forget it) and for added security. We may use your email address to send you a confirmation of any order you make, if you buy our products or services and to confirm any profile or account changes you make. We might also use your email address to bring you news such as changes to the way you can use our websites or new services and special offers we think you might be interested in. For more information on direct marketing and how to change your preferences, please read section 4 – Direct marketing and how you can change your marketing preferences.
1.d. Using Cookies
1.e. Non recording of calls
Unlike many other companies that take orders, we do not record or monitor information or expressions of opinion from customers over the phone. Calls that you receive from us, or make to us are wholly confidential.
2 How we will use information we collect about you
2.a. When you use our websites
2.b. Your browsing activity on Camdenwindows.com
If you use Camdenwindows.com, we will store the location you searched for (such as the postcode or geographic area). This lets you search for other types of business without having to re-enter the location every time. We only keep this information while you are searching and we will not keep it after you have left Camdenwindows.com, unless you register and save your searches. We also collect information on your activity while you are logged into Camdenwindows.com, such as:
- your IP address (this is a unique 12 digit number used by programs on the internet to recognise and communicate with your computer);
- the type of browser you use (a browser is the program you use to look at websites, such as Internet Explorer, Firefox or Safari);
- the times when you access the site and for how long; and
- your referring URL (the site you come from to reach our website).
This information does not allow us to identify you. We collect it from lots of visitors to our websites and analyse it. This lets us build up a picture of how people use our websites. This helps us improve the services we offer.
We may also give anonymous statistics about users to other, reputable organisations, but the information we provide will not include details that would allow these organisations to identify you.
2.c. Website customisation and advert targeting
We may use the information you give us about yourself or your organisation when you register on our websites to build up a picture of your interests. We may then use this information to try to make sure that when you visit our websites, you don’t miss offers and information that might interest you. This is called advert targeting.
2.d. Tracking how our websites are used
We may collect information about activity on our websites, or we may use other organisations to do this and to share the results with us. We use this information to:
- analyse statistics;
- track pages and paths used by visitors to our site;
- target the banner adverts on our websites and on the websites of other organisations; and
- track the use of our internet banner adverts and other links from our marketing partners’ websites to our websites.
For these purposes, we and the other organisations we use keep information on the path you take to get to our website and on some of the pages you visit on our website, using of cookies and web beacons. You cannot be personally identified from the information that we or these other organisations collect. For information about web beacons, or the organisation we use (including how to decline their cookies), please read section 10 – Using Cookies on our websites and how you can reject them.
2.e. When you order our products or services
If you advertise with us, upload a Press Release, purchase a subscription, or any other products and services, apply for credit with us, set up, look at or change your account details or contact our customer services team, we will record your personal details. Your information will be used in the first place to provide the products, services or information you have asked for. We keep the information you provide and may use it for several purposes, including:
- accounting, billing and audit;
- credit checking or screening;
- credit, debit or other payment card verification and screening;
- debt collection;
- safety, security, health, administrative and legal purposes;
- analysing statistics, the market and marketing information;
- developing, testing and maintaining systems;
- studies, research and development;
- advertiser or user surveys; and
- customer services and to help us in any future dealings with you, for example by identifying your requirements and preferences;
For these purposes we may disclose your information to one or more of the other organisations listed in section 5 – Who we may share your personal information with.
If you give us feedback, we may use it to improve our products and services and we may publish it online or offline to promote our business, products and services. We will ask for your permission before we publish it.
2.g. Direct marketing
For information on how we may market to you, please read section 4 – Direct marketing and how you can change your marketing preferences.
2.h. Customer surveys
3 When we will contact you
We may contact you:
- about any product or service you have ordered, in order to provide you with that product or service;
- about information you have asked for, in order to answer your request;
- if you have given us feedback, to discuss that feedback or ask your permission to publish it;
- if you have chosen to receive further information from us;
- to invite you to take part in surveys about our products and services (it is always up to you whether you want to take part); and
- for marketing purposes, unless you tell us to stop (for more information, please read section 4 – Direct marketing and how you can change your marketing preferences.
4 Direct marketing and how you can manage your marketing preferences
We offer you the chance to receive important news from the Camdenwindows.com Group and information about our products and services, such as changes to the way you can use our websites or new services and special offers you might be interested in. We may use your order history to send you information we think you may be interested in.
Unless you tell us otherwise, we may contact you sometimes to see if you are interested in ordering any other related product or service from us.
We will ask you if you want to receive direct marketing if you
- register for one or both of our websites; or
- enter a competition or register for a promotion with Camdenwindows.com:
- Unless you tell us otherwise, we may contact you by phone, post, email, text message or any other way (electronic or otherwise). We will normally send you direct marketing by email if we have your email address.
If you would like us to stop sending direct marketing to you, we offer simple ways for you to tell us to stop. Whenever you receive direct marketing from us, we will tell you how to unsubscribe. Also, if you are registered with Camdenwindows.com, you can change your marketing preferences at any time by logging on and changing the marketing preferences in ‘Your Profile’ on Camdenwindows.com: or in the ‘My Profile’ area on Camdenwindows.com. If you prefer, you can also change the personal details we hold in your Camdoo.co uk: account by phoning or writing to our customer services team using the address or telephone number below.
Stafford Park 15,
Tel: 01952 210 888
Telephone 01952 210 888 (Monday to Friday, 8:30am to 4pm)
If you tell us that you do not want to receive direct marketing, we will still contact you in order to confirm and carry out any orders you make with us and for administration purposes.
If you previously chose not to receive direct marketing, but you have changed your mind and would now like to receive news, information and special offers from us, you can sign up again at any time through Camdenwindows.com. Simply log on to your Camdenwindows.com: account and change the marketing preferences in ‘Your Profile’ or log onto your Camdenwindows.com account and change the marketing preferences in the ‘My Profile’ area. If you prefer, you can also change the personal details we hold in your Camdenwindows.com: account by contacting our customer services team using the details above.
5 Who we may share your personal information with
We may need to share your information with other organisations to provide you with the products, services or information you ask for. We may pass your information to one or more of the following organisations:
- other companies contracted to Camdenwindows.com:
- credit checking or screening service providers;
- payment processing organisations (such as PayPal);
- debt collection agencies;
- data processing companies
- government and enforcement agencies, such as Trading Standards and the police.
Occasionally, this may involve sending your information outside the European Economic Area. For more information, please read section 6 – Where we process your personal information.
Every now and again, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.
6 Where we process your personal information
When we use your information as described in section 2 – How we will use information we collect about you, this may occasionally involve sending your information outside the European Economic Area (EEA). Where we do this, we make sure that appropriate steps are taken to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store and process your information outside the EEA.
7 How to keep your information up to date
You can view and update your personal details quickly and easily by logging on at Camdenwindows.com You can update your registration information and preferences at any time.
In some instances the changes made can take up to four weeks to become active, If you prefer, you can also update the personal details we hold in your Camdenwindows.com account by phoning or writing to our customer services team using the address or phone number below.
Stafford Park 15,
Telephone 01925 426010 (Monday to Friday, 8:30am to 4pm)
If you write to us, we may phone you to check the details that you have given us.
8 How we keep your information secure
We take the security of your personal information very seriously. We have put in place technology and security policies which are designed to protect the personal information that we hold about you. We also follow the strict security procedures that privacy laws require. These cover storing, using and releasing any information you have provided, and preventing unauthorised access or use. For more information on how Camdenwindows.com protects the security of your information, please read the Camdenwindows.com Security Policy. For more information on how Camdenwindows.com: protects the security of your information, please read the Security Policy.
9 Why we link to other websites
Our websites might contain hyperlinks to websites that are owned and operated by other organisations. These are generally to manufacturers or to sites that might have relevent information regarding a particular product. These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations.
10 Using cookies on our websites and how you can reject them
The first type is a ‘session-based’ cookie. This means that it is only saved on your hard disk for the time you are using our website. On Camdoo.co.uk this cookie helps the website to ‘remember’ that you are logged into the site. If you log in and then don’t do anything for 20 minutes you will get a message telling you that your session has timed out and that you need to log in again. This is a security measure to help protect your information. Within Camdoo.co.uk we use these cookies to store your locations during a search session.
The second type of cookie we use stays on your hard disk for up to five years. This ‘persistent’ cookie helps us understand the number of different people coming to the site, rather than the total number of times the site is used. Without the persistent cookie, if you visited the site once each week for three weeks we would count you as three separate users. On Camdenwindows.com, we use these cookies to manage the adverts we show to visitors and to make sure that each visitor doesn’t see the same advert too often. We also use them for research surveys, to make sure you are not invited to fill in a questionnaire too often, or after you have already done so.
If you do not want a website to create a cookie on your computer, most web browsers provide the option to disable them. However, our website may not work properly if you reject our cookies.
If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium’s website or visit the Interactive Advertising Bureau’s website.
A web beacon – sometimes called a clear GIF (Graphics Interchange Format) or pixel tag – is a line of code that we have installed on some of our pages to help us learn more about how our visitors make use of the content and services that we offer, and to count how often people visit different areas of the website. A web beacon is invisible to you and doesn’t affect the content you see.
Web beacons help us provide a better service to you by allowing us to understand which areas of the site are more popular with visitors than others. We do not use web beacons to collect any personal information about you, but they allow us to build up general information about how people use our site. Certain pages on our websites may also contain web beacons put in place by our advertising agencies so that we can measure how useful our advertising on other websites is. Web beacon files let our agency recognise a unique cookie on your web browser, which in turn means we can learn which adverts bring users to our websites. The web beacon only records a limited amount of information that includes the cookie number, the page ID and the time and date you accessed the page. It does not contain your name, address, telephone number or email address..
11 What rights you have in your personal information and how can you use them
You have the right to ask us not to use your personal information for marketing purposes. We will usually tell you when we collect your personal details if we are planning to use them for marketing purposes or if we plan to pass them to any other organisation for marketing purposes. For more information, please read section 4 – Direct Marketing and how you can manage your marketing preferences.
You have the right to see information we hold about you, (with some exceptions, which are described in the privacy laws. If you would like a copy of your personal information, you should contact us directly. You may be required to pay a processing fee of £10.
You have the right to review and update your personal details. You can do this quickly and easily through Camdenwindows.com. You can update your registration information on Camdenwindows.com through the ‘My Profile’ area on the website.
If you prefer, you can also change the personal details we hold in your Camdenwindows.com: account by contacting our customer services team using the address or phone number below.
Our office hours for all telephone contact and information are:
8:30AM to 4:30PM Monday to Thursday.
8:30AM to 4:00PM Friday.
The office is closed at weekends.
Stafford Park 15,
Tel: 01952 210 888